South African Tourism has developed an electronic business platform which provides
capability to disseminate information on South Africa and travel to South Africa
to interested parties.
This policy is applicable to all users who make use of the South African Tourism
websites and call centre.
To assure all users of the South African Tourism Websites (SATWs) and call centre
of the protection of their personal data.
Users: stakeholders or any person making use of the SATWs or call centre.
5. COLLECTION AND USE OF PERSONAL INFORMATION
Users registering on any of the SATWs or calling the call centre may be required
to provide personal information. The personal information collected on this site
and via the call centre is used for the purpose for which it is requested:
- Contact information for stakeholders seeking information is collected in order for
us to contact that person to provide information about our services. This information
may be stored on our servers in South Africa . Such information is usually deleted
as space requires or in the normal course of business, but can be amended or deleted
upon request. To review, amend, or delete user information, contact
email@example.com. Users are required to provide their name, contact
information and the approximate dates they visited the websites and/or called the
- Contact information, such as user name, address, telephone number, or email address,
for consumers, investors or customers with questions, concerns, complaints, inquires,
requests for information or technical support questions, is used to respond to the
request for information. This information may be stored on our servers in South
Africa . Such information is usually deleted as space requires or in the normal
course of business, but can be amended or deleted upon request. To review, amend,
or delete user information, contact firstname.lastname@example.org.
Users are required to provide their name, contact information and the approximate
dates they visited the websites and/or called the call centre.
- When signing up for an email newsletter or alert at the websites, South African
Tourism will use that address to deliver the email newsletter that has been requested.
To review or delete user information or to opt-out of any newsletter, contact email@example.com.
6. COLLECTION AND USE OF NON-PERSONAL INFORMATION
- The SATWs may use persistent cookies, clear GIFs and log file information (such
as Internet Protocol Address and referring URLs) about user activity at this site
in order to understand website usage and to resolve any problems, for example, in
navigation thus enhancing the user experience at this site. Information about those
cookies or website usage is not combined with either the any ad-serving cookies
or email cookies nor is information about the cookie or log file information linked
with any personal information a user may have provided at the website/s.
- In addition, South African Tourism may serve ads on its websites. In doing so our
ad server will place or read a unique ad-serving cookie on a user’s computer and
will use non-personal information about the user’s browser and activity at this
site to serve ads to them on this and other sites.
- If a user has visited this site by clicking on a banner ad for our products and
services, a temporary or "session" cookie may be set on the user’s browser. This
cookie will contain either an identification number for the ad that was clicked
on, or will contain an identification number for the site that was visited when
the user clicked on the banner ad. After the user has arrived at any of the SATWs,
and requests further information from South African Tourism about their products
and services, the personal information provided during that request will be linked
to the information in the session cookie so that South African Tourism’s Marketing
Department can measure the effectiveness of the advertising. This "linking" will
not be used to target future advertisements to the user or to send the user emails
about future goods and services, unless indicated by the user on the product request
page. As this is a session cookie, it will disappear from the user’s cookie folder
once the browser has been closed. If the user returns to the site via one of South
African Tourism ads, they will appear as a new visitor until they provide further
7. INFORMATION SHARING OR DISCLOSURE
South African Tourism may provide user’s information to their agents, or their agents
may collect information from users on their behalf if South African Tourism has
contracted with a third party to provide some part of the information or service
that the user has requested. By written agreement, these agents are required to
implement similar security measures and will process user information only as authorized
by South African Tourism to fulfil the service that they have been contracted to
Other than agents who act on South African Tourism behalf, information provided
by users at this site will not be transferred to unrelated third parties, unless
South African Tourism has user’s permission to do so. Personal information provided
to this site is subject to disclosure pursuant to judicial or other government subpoenas,
warrants or orders.
8. CONFIDENTIALITY AND SECURITY
South African Tourism has implemented reasonable security measures in order to protect
both personal and non-personal information from loss, misuse and unauthorized access,
disclosure, alteration or destruction. South African Tourism employees are made
South African Tourism may amend this policy from time to time. Notification to users
will be made by posting a prominent announcement on our website pages if changes
are made in the way personal information is used. For questions or concerns about
the information collected or used at this site, please contact
10. CHANGES IN CORPORATE STRUCTURE
If all or part of the company is sold, merged or otherwise transferred to another
entity, the personal information provided by users at this site may be transferred
as part of that transaction. South African Tourism will take steps to assure that
the personal information is used in a manner consistent with the South African Tourism
11. ONLINE ADVERTISING
South African Tourism engages third parties that help it deliver its banner advertisements and
other online communications. The third parties may collect and use information about
South African Tourism customers to help us understand the offers, promotions, and types of advertising
that are most appealing to its customers. The personal information they collect
is aggregated and cannot be linked to a person. If you do not wish your personal
information to be used in this way, please notify us.
- Third party vendors, including Google and DoubleClick, show South African Tourism's ads on sites
on the internet.
based on a user's prior visits to South African Tourism's website.
opt-out page or by visiting the Network Advertising Initiative opt out page.
12.1 APPLICABLE DOCUMENTS
Applicable to South African Tourism Employees and third party contractors
SAT8Q-POL-07 Data Security Policy
SATW South African Tourism Websites including all consumer and trade-related websites.